Terms of service

Last Updated: July 2026

Welcome to Furbed.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content. By visiting our website or purchasing products from Furbed.store, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website immediately.

Throughout these Terms, the words "we," "our," and "us" refer to Furbed.store, while "you," "your," and "customer" refer to anyone accessing or using our website.

1. Acceptance of Terms

By accessing our website, creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with our services, you confirm that you are at least the age of majority in your place of residence or have obtained permission from a parent or legal guardian.

You also agree to use our website only for lawful purposes and in accordance with all applicable local, national, and international laws.

2. About Our Store

Furbed.store specializes in comfortable and stylish pet beds and related pet comfort accessories designed for cats and dogs.

We continually improve our products, website, and customer experience. Because of this, product availability, descriptions, specifications, pricing, and website content may change without prior notice.

We reserve the right to discontinue any product or service at any time.

3. Product Information

We strive to ensure that every product listing is accurate.

However, product photographs may appear slightly different depending on:

  • Screen brightness
  • Device settings
  • Display technology
  • Lighting conditions
  • Manufacturing batches

Measurements provided on product pages are approximate and may vary slightly.

Small variations in stitching, texture, color, packaging, or fabric are considered normal manufacturing variations and do not constitute defects.

4. Pricing

All prices displayed on Furbed.store are shown in the currency selected on the website.

Prices may change without prior notice.

Although we work carefully to prevent pricing errors, we reserve the right to correct any pricing inaccuracies before or after an order is placed.

If a pricing error occurs, we may:

  • Contact you for confirmation
  • Cancel the affected order
  • Issue a full refund if payment has already been received

5. Orders

After placing an order, you will receive an order confirmation email.

This email confirms receipt of your order but does not guarantee acceptance.

We reserve the right to decline or cancel any order for reasons including but not limited to:

  • Product unavailable
  • Pricing errors
  • Payment authorization failure
  • Suspected fraud
  • Incorrect shipping information
  • Violation of these Terms

If payment has already been collected for a cancelled order, we will issue an appropriate refund.

6. Payment

We accept secure payments through trusted payment providers supported by Shopify.

By completing a purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • Billing information is accurate.
  • Payment details are current and valid.

We never store complete credit card information on our servers.

7. Shipping

We proudly offer worldwide shipping.

Estimated delivery times shown on our website are estimates only.

Shipping delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Natural disasters
  • Peak shopping seasons

Furbed.store is not responsible for delays outside our reasonable control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Returns are handled according to our Return & Refund Policy.

Customers should review that policy before making a purchase.

Eligibility for returns depends on product condition, return timeframe, and compliance with our stated requirements.

9. Customer Responsibilities

By using our website, you agree that you will not:

  • Submit false information
  • Use automated bots without authorization
  • Attempt to interfere with website security
  • Upload harmful software
  • Copy or reproduce website content without permission
  • Violate intellectual property rights
  • Abuse our customer service team
  • Engage in fraudulent purchases

Violation of these Terms may result in suspension or permanent termination of access to our services.

10. Intellectual Property

All website content belongs to Furbed.store or its licensors, including:

  • Logos
  • Product photography
  • Website design
  • Graphics
  • Icons
  • Product descriptions
  • Articles
  • Videos
  • Branding
  • Digital assets

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

11. User Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality
  • Protecting your account
  • Restricting unauthorized access
  • Updating your information

You accept responsibility for all activities occurring under your account.

12. Reviews and User Content

Customers may voluntarily submit reviews, photographs, testimonials, and feedback.

By submitting content, you grant Furbed.store a worldwide, royalty-free, perpetual license to display, reproduce, modify, publish, and use such content for marketing and business purposes.

You confirm that submitted content:

  • Is truthful
  • Does not infringe copyrights
  • Does not violate privacy rights
  • Is not offensive or unlawful

We reserve the right to remove user-generated content at our discretion.

13. Promotions

Occasionally we may offer:

  • Discount codes
  • Seasonal promotions
  • Flash sales
  • Loyalty rewards
  • Bundle offers

Promotional offers:

  • Cannot be exchanged for cash
  • May have expiration dates
  • May not be combined unless stated
  • May be cancelled without notice

14. Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently.

We are not responsible for:

  • Third-party policies
  • External content
  • Privacy practices
  • Products sold elsewhere

Your use of third-party websites is at your own risk.

15. Limitation of Liability

To the maximum extent permitted by law, Furbed.store shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website interruptions
  • Product misuse
  • Shipping delays
  • Loss of profits
  • Data loss
  • Business interruption
  • Technical failures
  • Unauthorized account access

Our total liability shall never exceed the amount paid for the affected order.

16. Disclaimer

Our products are intended to improve pet comfort.

We do not guarantee:

  • Medical benefits
  • Behavioral improvements
  • Veterinary outcomes
  • Allergy prevention
  • Specific pet preferences

Individual pets may respond differently depending on breed, age, health, and personal habits.

Customers should always supervise pets appropriately and consult a veterinarian if medical concerns arise.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in that policy.

18. Indemnification

You agree to indemnify and hold harmless Furbed.store, its employees, directors, suppliers, affiliates, and partners against any claims, damages, liabilities, legal fees, or expenses resulting from:

  • Your misuse of the website
  • Your breach of these Terms
  • Your violation of applicable laws
  • Your infringement of third-party rights

19. Force Majeure

Furbed.store shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Pandemics
  • Labor disputes
  • Internet outages
  • Power failures
  • Transportation disruptions
  • Carrier interruptions

20. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions become effective immediately upon publication on our website.

Continued use of Furbed.store after changes indicates acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and interpreted under the applicable laws of Canada, without regard to conflict of law principles.

Any disputes arising from the use of our website shall be resolved through the appropriate courts having jurisdiction over the matter.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Furbed.store

Address:
4753 Rue Saint-Félix
Saint-Augustin-de-Desmaures, QC G3A 1B2
Canada

Email: support@Furbed.store

Phone: (866) 915-9423

We appreciate your trust in Furbed.store and remain committed to providing safe, comfortable, and high-quality products that help pets feel at home every day.