Contact information

Last Updated: July 2026

Welcome to Furbed.store. We believe that outstanding customer service is just as important as providing comfortable, high-quality products for your beloved pets. Whether you have questions before placing an order, need assistance with an existing purchase, or simply want more information about our products, our customer support team is always ready to help.

We are committed to providing friendly, professional, and timely assistance to every customer. Your satisfaction is our priority, and we strive to make every shopping experience with Furbed.store simple, enjoyable, and worry-free.

Our Business Information

Store Name
Furbed.store

Business Address
4753 Rue Saint-Félix
Saint-Augustin-de-Desmaures, QC G3A 1B2
Canada

Customer Support Email
support@Furbed.store

Customer Service Phone
(866) 915-9423

Customer Support Hours

Our support team is available during regular business days to answer your questions and provide assistance.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 4:00 PM

Sunday & Public Holidays
Closed

While our office operates during these hours, you may contact us by email at any time. Messages received outside business hours will be answered as soon as possible on the next available business day.

Before You Contact Us

To help us provide faster assistance, please include as much relevant information as possible in your message.

When contacting us regarding an order, please provide:

Full Name
Order Number
Email Address Used During Checkout
Product Name
Description of Your Question or Concern
Photos (if reporting damage or defects)

Providing complete information allows our team to resolve your request more efficiently.

Order Assistance

If you have already placed an order, we are happy to help with:

Order confirmation
Order status
Shipping updates
Tracking information
Delivery questions
Product inquiries
Size recommendations
Return requests
Refund assistance
Replacement requests
General customer support

Our team works diligently to ensure every issue is handled professionally and fairly.

Product Questions

Choosing the perfect bed for your pet can sometimes be challenging. If you are unsure which product best suits your pet, feel free to contact us before making your purchase.

We are happy to answer questions regarding:

Product dimensions
Recommended pet size
Materials
Fabric texture
Cushion thickness
Cleaning instructions
Washability
Product features
Color options
Usage recommendations

Our goal is to help you select a product your pet will truly enjoy.

Shipping Support

Need help tracking your package?

If your shipment appears delayed or you have not received tracking updates, simply contact our support team.

We can assist with:

Tracking inquiries
Delivery estimates
Shipping confirmation
Lost package investigations
Incorrect deliveries
Address updates (before shipment)
Shipping documentation

Please remember that international shipping may occasionally experience delays due to customs inspections or carrier operations.

Returns & Refunds

If you wish to request a return or refund, please contact us before sending any product back.

Our customer service team will provide detailed return instructions and guide you through the process.

To help us process your request quickly, please include:

Order Number
Product Name
Reason for Return
Photos (if applicable)

For complete information, please review our Return & Refund Policy available on our website.

Product Quality

Every product sold by Furbed.store is carefully selected to provide comfort, durability, and everyday enjoyment for pets.

If you experience any manufacturing issue, damaged item, or quality concern, please contact us immediately.

Whenever appropriate, we will work with you to provide a suitable solution, which may include:

Replacement
Refund
Store credit
Alternative resolution

Customer satisfaction remains one of our highest priorities.

Privacy & Security

Your privacy matters to us.

Information you provide when contacting our support team is used solely for customer service purposes, including:

Verifying your order
Responding to inquiries
Processing returns
Resolving shipping issues
Improving customer support

We never sell or misuse your personal information.

For additional information, please review our Privacy Policy.

Response Time

Our team strives to respond to all inquiries as quickly as possible.

Typical response times are:

Email: Within 24–48 business hours
Order inquiries: Usually within one business day
Return requests: Typically within two business days

Response times may be slightly longer during holidays, promotional events, or periods of unusually high customer demand.

Our Commitment

At Furbed.store, we understand that pets are cherished members of the family. Every product we offer is chosen with comfort, quality, and everyday practicality in mind.

We are committed to providing: