Refund policy

At Furbed.store, we want every pet parent to feel confident when choosing comfort products for their beloved companions. Our pet beds and cozy essentials are designed to bring warmth, softness, and everyday relaxation into your home. If your order is not quite right, we are here to help with a clear, fair, and customer-friendly return and refund process.

This Return & Refund Policy applies to purchases made directly through Furbed.store.

30-Day Return Window

We accept returns within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, clean, and in its original condition, with all original packaging, tags, labels, inserts, and accessories included where applicable.

Because our products are designed for pets, returned items must be free from pet hair, stains, odors, washing damage, heavy wear, or any signs of use that would prevent the item from being resold. We reserve the right to refuse a return if the product is returned in unsanitary, damaged, incomplete, or used condition.

How to Start a Return

To request a return, please contact us at:

Email: support@Furbed.store
Phone: (866) 915-9423
Address: 4753 Rue Saint-Félix, Saint-Augustin-de-Desmaures, QC G3A 1B2, Canada

Please include your order number, full name, email address used at checkout, the item you would like to return, and the reason for your return. Our support team will review your request and provide return instructions. Please do not send any item back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Furbed.store offers a simple return process for eligible items. Depending on the reason for the return, we may provide return instructions, a return address, or further guidance from our support team.

If the item arrived defective, damaged, or incorrect, please contact us as soon as possible with clear photos of the product, packaging, and shipping label. Once verified, we will help resolve the issue through a replacement, refund, or another suitable solution.

For returns due to personal preference, such as choosing the wrong size, color, or style, the item must meet all eligibility requirements listed in this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@Furbed.store. To help us process your claim quickly, include your order number and photos showing the issue clearly.

Claims for damaged, defective, or incorrect items should be submitted within a reasonable time after delivery. Once we verify the issue, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been used by pets, washed, altered, damaged after delivery, or returned with pet hair, stains, odors, missing parts, or missing packaging. Gift cards, final sale items, and items marked as non-returnable at the time of purchase are also not eligible for return.

For hygiene and safety reasons, we must carefully inspect all returned pet bedding products before approving a refund.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please allow several business days for the refund to be processed by your bank, credit card provider, or payment service. Processing times may vary depending on your financial institution, and Furbed.store is not responsible for delays caused by banks or payment processors.

Original shipping fees, where applicable, may be non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.

Exchanges

We currently recommend placing a new order if you would like a different size, color, or style. This helps ensure the item you want does not sell out while your return is being processed. Once your eligible returned item is received and approved, we will process your refund according to this policy.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at support@Furbed.store. We will do our best to assist you before the order is processed. However, once an order has been prepared, shipped, or handed to the carrier, we may not be able to cancel or modify it.

Final Notes

Our goal is to provide a smooth and trustworthy shopping experience for every customer. We understand that choosing the right pet bed or comfort product can depend on your pet’s size, sleeping habits, and personal preferences. If you have questions before or after your purchase, our support team is happy to help.

By purchasing from Furbed.store, you agree to this Return & Refund Policy.