Welcome to Furbed.store, where every customer and every pet matter. Whether you're shopping for your pet's next favorite bed, need assistance with an order, or simply have a question about one of our products, we're always happy to hear from you.
We believe that exceptional customer service is an essential part of creating a great shopping experience. Our goal is to provide friendly, professional, and reliable support before, during, and after every purchase. No matter the reason for your message, our team is committed to responding with care, transparency, and respect.
At Furbed.store, we understand that pets are cherished members of the family. That's why we're dedicated to helping you choose products that offer comfort, quality, and everyday happiness for your furry companions.
Get in Touch
If you have any questions or need assistance, please don't hesitate to contact us using the information below.
Furbed.store
Business Address
4753 Rue Saint-Félix
Saint-Augustin-de-Desmaures, QC G3A 1B2
Canada
Email
support@Furbed.store
Phone
(866) 915-9423
Customer Support
Our customer support team is available to assist you with a wide range of inquiries, including:
- Product recommendations
- Order status updates
- Shipping information
- Tracking assistance
- Return and refund requests
- Product care instructions
- Size and fit recommendations
- General questions about our collections
- Website support
- Payment assistance
We aim to respond to all customer inquiries as quickly as possible. Most emails receive a response within 24–48 business hours.
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Your full name
- Your order number
- The email address used during checkout
- The product name
- A detailed description of your question or concern
- Photos, if your inquiry relates to a damaged or incorrect item
Providing complete information allows us to resolve your request more quickly and accurately.
Order Support
If you have recently placed an order with Furbed.store, we're here to help throughout every step of the process.
Our team can assist with:
- Order confirmation
- Shipping updates
- Delivery estimates
- Tracking information
- Address changes before shipment
- Order modifications when possible
- Replacement requests
- Return instructions
- Refund status
If your order has already entered processing or has been shipped, certain changes may no longer be possible. However, we will always do our best to provide the most suitable solution.
Product Questions
Choosing the perfect bed for your pet is important, and we're happy to help you make the right decision.
Feel free to contact us if you'd like more information about:
- Product dimensions
- Recommended pet sizes
- Materials and fabrics
- Cushion thickness
- Cleaning instructions
- Washable features
- Color options
- Comfort levels
- Product availability
Our goal is to ensure that every pet finds a bed they'll love.
Shipping Assistance
Need help tracking your package?
If your shipment appears delayed or you have questions about delivery, simply contact us.
We can help with:
- Tracking updates
- Delivery estimates
- Shipping confirmations
- Lost package investigations
- Incorrect deliveries
- Shipping documentation
Please remember that international deliveries may occasionally experience delays due to customs processing or carrier operations.
Returns & Refunds
If you wish to return an item or request a refund, our support team will guide you through the process.
Before returning any product, please contact us so we can provide the correct return instructions.
For faster service, include:
- Order number
- Product name
- Reason for return
- Supporting photos, if applicable
For complete details, please refer to our Return & Refund Policy.
Our Commitment to You
At Furbed.store, we believe great customer service is built on honesty, responsiveness, and genuine care.
We are committed to providing:
- Friendly and knowledgeable support
- Clear communication
- Secure shopping
- High-quality pet comfort products
- Reliable worldwide shipping
- Fair and transparent policies
- Continuous improvement based on customer feedback
Every message we receive is important to us because behind every inquiry is a pet owner who has placed their trust in our brand.
Thank You
Thank you for choosing Furbed.store.
We're honored to be part of your pet's journey toward greater comfort, better rest, and happier everyday moments. Whether you're visiting us for the first time or you're a returning customer, we truly appreciate your support and look forward to serving you.
If there's anything we can do to make your experience even better, please don't hesitate to reach out. We're always here to help.
Furbed.store
Address
4753 Rue Saint-Félix
Saint-Augustin-de-Desmaures, QC G3A 1B2
Canada
Email
support@Furbed.store
Phone
(866) 915-9423