Shipping policy

Last Updated: July 2026

Welcome to Furbed.store. We are committed to delivering comfortable, high-quality pet beds and pet comfort products to customers around the world. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with Furbed.store, you acknowledge and agree to the terms outlined below.

Worldwide Shipping

Furbed.store proudly offers worldwide shipping. We work with trusted logistics partners and fulfillment facilities to ensure your order is processed efficiently and delivered safely.

Our goal is to make premium pet comfort products accessible to customers around the globe while maintaining reliable service and transparent communication throughout the shipping process.

Order Processing Time

All orders are processed after payment has been successfully authorized and verified.

Typical processing time is:

1–3 business days

During periods of exceptionally high demand, promotional events, holidays, or unforeseen operational circumstances, processing may require additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once an order has entered the fulfillment stage, it may no longer be modified or canceled.

Estimated Delivery Time

We proudly provide Free Worldwide Shipping on eligible orders.

Estimated delivery time is:

7–10 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates rather than guarantees.

Actual delivery may vary depending on:

  • Destination country
  • Customs clearance
  • Carrier operations
  • Weather conditions
  • Local holidays
  • Transportation disruptions
  • Peak shopping seasons

While most deliveries arrive within the estimated timeframe, occasional delays may occur that are outside our control.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Order number
  • Tracking number (when available)
  • Shipping carrier information
  • Tracking instructions

Please allow 24–72 hours for tracking information to become active after shipment.

Multiple Warehouse Fulfillment

To provide faster delivery, Furbed.store may ship products from different fulfillment centers depending on:

  • Inventory availability
  • Product type
  • Customer location
  • Warehouse capacity

As a result, orders containing multiple products may arrive in separate packages on different delivery dates.

This is completely normal and does not indicate that any items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

Incorrect or incomplete shipping information may result in delivery delays, returned packages, or unsuccessful deliveries.

Furbed.store cannot be held responsible for orders shipped to incorrect addresses supplied by the customer.

Address Changes

If you need to change your shipping address, please contact us immediately at:

Email: support@Furbed.store

We will do our best to update your information before the order is processed.

Unfortunately, once an order has been packed or shipped, we may no longer be able to change the delivery address.

Customs, Duties, and Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Local taxes
  • Government processing fees

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise required by applicable law.

Furbed.store has no control over customs procedures or fees imposed by individual countries.

Delivery Delays

Although we strive to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather
  • Customs processing
  • Airline delays
  • Transportation interruptions
  • Labor shortages
  • Natural disasters
  • Public holidays
  • Government regulations
  • Carrier operational issues

We appreciate your patience should these situations arise.

Lost Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and help determine the best possible resolution.

Investigation time may vary depending on the carrier and destination country.

Delivered but Not Received

If the tracking status indicates "Delivered" but you cannot locate your package, we recommend:

  • Checking around your property
  • Looking at side or back entrances
  • Asking household members
  • Checking with neighbors
  • Contacting your local carrier

If you are still unable to locate your shipment, please contact us so we can assist you further.

Incorrect or Damaged Deliveries

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

Please notify us within a reasonable time after delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping box
  • Photos of the shipping label
  • Description of the issue

Our support team will review your request and provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.

Refused Deliveries

If a shipment is refused by the customer without prior authorization or is returned due to an incorrect shipping address provided by the customer, additional shipping or handling charges may apply before a replacement shipment or refund can be processed.

Order Tracking

Customers may track their shipment using the tracking information provided in the shipping confirmation email.

If tracking information appears delayed, inactive, or unavailable during the first few days after shipment, this usually means the carrier has not yet completed its first scan.

Please allow additional time before contacting support.

Shipping Restrictions

Although we strive to ship worldwide, certain products may occasionally be unavailable in specific countries due to:

  • Local regulations
  • Carrier restrictions
  • Customs limitations
  • Supply chain availability

If we cannot ship an item to your location, we will notify you as soon as possible and provide an appropriate solution.

Sustainability

Whenever possible, Furbed.store works with fulfillment partners that use efficient packaging practices to reduce unnecessary waste while ensuring your products arrive safely.

Packaging may vary depending on warehouse location and product type.

Customer Support

Our customer service team is always happy to assist with shipping questions before or after your purchase.

Furbed.store

Address:
4753 Rue Saint-Félix
Saint-Augustin-de-Desmaures, QC G3A 1B2
Canada

Email: support@Furbed.store

Phone: (866) 915-9423

Thank you for choosing Furbed.store. We appreciate the opportunity to provide your pets with cozy, high-quality comfort products and are committed to delivering every order with care, reliability, and exceptional customer service.